CUSTOMER CARE | Mysite

DELIVERY OPTIONS

We ship worldwide via international express DHL.

Delivery Costs are calculated at checkout depending on location. Rest assured that all of your orders will not have any extra costs (additional customs taxes and duties) added to your order. What you see is what you get!

TAXES & DUTIES

All orders are shipped on a DDP basis (delivery duty paid).

This means that all of your orders will not have any extra costs (additional customs taxes and duties) added to your order. What you see is what you get!

DELIVERY RULES & RESTRICTIONS

An order placed before 2p.m. (Monday to Friday) will be shipped the same day.
An order placed on Friday afternoon after 2pm, or during the weekend, will be shipped on Monday.
Our carriers do not deliver on Saturday, Sunday, and public holidays.
If you have not received your delivery please track your order or contact our customer care team: LAELINNOVSERVICE@GMAIL.COM

TAXES & DUTIES

REFUND PROCESS

Once your return reaches us, and is in accordance with the conditions above, we will arrange for a refund within working days. We reserve the right to only make a refund when the goods have reached us.

Be sure to also factor in the ship time for your return to be delivered to us. You will receive email updates from us to help track the progress of your return. The refund will be credited to the original payment method used to place the order. If a discount was applied to your original order, the amount refunded will be adjusted if necessary. If you have any other questions about returns please feel free to email us at LAELINNOVSERVICE@GMAIL.COM

What matters to us is that you are completely satisfied with what you purchase on the

LAEL INNOV store.

If you are dissatisfied with your purchase for any reason, you can of course return your order and be refunded. Just make sure you do it within 28 days of receipt (counting from the day after you received your order) and that the product is in its original condition and packaging. This implies that the products must be :

unworn, unwashed, undamaged;
with its price tag and brand label;
If you choose to return only a portion of an order that included a free item(s) as part of the promotional offer, the value of the free item(s) or discount will be deducted proportionally from the refund amount or may be billed separately;
placed in the packaging in which you received it;

We reserve the right to refuse returns if the items do not comply with this requirement.

Returns outside the 28-day time frame may be accepted solely at the discretion of

LAEL INNOV. If you would like to exchange an item, please follow the return procedure for your original item and then place a new order on our store for the new item. We do not process exchanges directly, but we would happily to assist you right way just contact

our customer services team:

LAELINNOVSERVICE@GMAIL.COM

CLOTHING

At LAEL INNOV, we prioritize quality, using high-quality fabrics and production methods. To maximize durability, each clothing piece comes with an individual care label.

Here are some general care tips:

Cotton/Polyester Items (Tops):

- Wash at 30°C with a suitable detergent.
- Ironing is fine; use an extra thin fabric or iron inside out for items with print details/embroideries.

All Jackets:

- Avoid machine wash for jackets; instead, hang them outside for a refresh.
- If washing is necessary, hand wash in cold water and air dry (laid flat) or dry-clean.
- Keep jackets on a hanger to maintain their shape; avoid heat sources like irons or dryers.

These tips ensure your LAEL INNOV products stay in optimal condition.

01. AREA OF APPLICATION :

- All deliveries and services by LAEL INNOV are based on the provided terms and conditions.
- Customer's alternative terms are not accepted unless confirmed in writing.
- No supplementary agreements are acknowledged.

02. CONCLUSION OF CONTRACT :

- Offers on the online shop are non-binding and subject to change.
- Customer's order is an offer to purchase.
- The seller may accept the offer within 14 days via email.
- Unsuccessful expiry deems the offer rejected.
- Order confirmation is required; automatic order receipt is not confirmation.
- LAEL INNOV reserves the right to reject orders without reasons and refund payments.

03. PRICES :

- Transactions are in Indonesian Rupiah (IDR).
- Prices in foreign currencies are converted at the applicable conversion rate.

04. DELIVERY :

- Dispatch within 1-3 workdays if goods are in stock.
- Delivery to the provided address.
- Seller notifies customers of delivery delays.
- Liability for damages limited to foreseeable damage caused by slight negligence.
- Seller's discretion on dispatch method, carrier, and route.
- Estimated delivery times provided as guidelines.

05. OWNERSHIP & TITLE :

- Purchase items remain the seller's property until fully paid.
- Customer cannot pledge, assign, process, or modify goods without seller's permission.

06. TRADEMARKS & COPYRIGHTS :

- LAEL INNOV's Marks are property; unauthorized use is prohibited.
- Content on the Site is protected by copyright and intellectual property laws.
- Unauthorized reproduction, distribution, or modification is not allowed.

07. DATA OF PROTECTION :

- Customer agrees to the collection, processing, and use of data.
- Data necessary for transactions will be stored and treated with discretion.
- No data forwarding without customer's express permission.

08. INTELLECTUAL PROPERTY RIGHTS :

- All Site content is LAEL INNOV's property, protected by copyright and intellectual property laws.
- Reproduction or exploitation without prior written consent is prohibited.

09. CUSTOMER CANCELATIONS RIGHTS :

- Customer may cancel within two weeks, either in writing or by returning goods.
- Cancellation period starts upon receipt of information.
- Return process details provided via LAELINNOVSERVICE@GMAIL.COM.
- Return documents supplied for international orders outside Indonesia.

This Privacy Policy governs the manner in which LAEL INNOV, a fashion brand, collects, uses, maintains, and discloses information collected from users of our website and services. By using LAEL INNOV's services, you agree to the terms outlined in this Privacy Policy.

1. INFORMATION COLLECTION :

- We may collect personal information, such as names, contact details, and payment information, when users interact with our website and services.

2. USE OF INFORMATION :

- Personal information is utilized for order processing, delivery, and providing customer support.
- Marketing communications may be sent with user consent, and opt-out options are available.

3. DATA SECURITY :

- LAEL INNOV employs industry-standard security measures to protect user data.
- Personal information is not sold, traded, or transferred to third parties without user consent.

4. COOKIES AND TRACKING :

- Our website may use cookies to enhance the user experience.
- Third-party analytics tools may be employed for website analysis and service improvement.

5. THIRD PARTY LINKS :

- LAEL INNOV's website may contain links to third-party sites. We are not responsible for the privacy practices of these sites.

6. DATA RETENTION :

- Personal information is retained for the duration necessary for the purposes outlined in this Privacy Policy.

7. USER RIGHTS :

- Users have the right to access, correct, or delete their personal information.
- Opt-out mechanisms for marketing communications are provided.

8. CHILDERN'S PRIVACY :

- LAEL INNOV does not knowingly collect personal information from individuals under the age of 13.

9. CHANGES TO PRIVACY POLICY :

- LAEL INNOV reserves the right to update this Privacy Policy. Users will be notified of significant changes.

10. CONTACT INFORMATION :

- For inquiries or concerns about this Privacy Policy, contact LAEL INNOV at LAELINNOVSERVICE@GMAIL.COM

By using LAEL INNOV's services, you acknowledge and consent to the practices outlined in this Privacy Policy. Last Updated: 2 December 2023.